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ASSISTANT MANAGER

A 39-year-old workforce development agency is launching a social enterprise artisan bakery and café.

The purpose of developing this venture is to provide transitional job opportunities to those with barriers to 

employment, create awareness for the agency’s mission, and fill a market gap by producing high-end 

artisan bakery and café products to be sold in the heart of Downtown Cleveland. 


GENERAL DUTIES

A crucial and vital role to the success of the artisan bakery and café is that of the Assistant Manager. The Assistant Manager will be responsible for the overall oversight of retail sales and staff. The bakery and café is using a model designed by Maurice Chaplais (chaplais.com) and it is the responsibility of the Assistant Manager to help implement the model and ensure continued success.  Must be willing to work with trainees that have limited prior retail experience and may have had involvement with the criminal justice system.

 

SPECIFIC RESPONSIBILITIES

Training: 

  • Trains store staff by reviewing and revising orientation products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store  manager; developing and implementing new product training.

  • The Assistant Manager will be responsible for training retail staff who may or may not have any retail training. The mission staff (transitional employees) are expected to have little prior training and are expected to gain valuable job experience and training within the bakery. During the mission staffs’ transitional period (6months to 1year) the Assistant Manager will be responsible for ensuring their individual success along with ensuring the businesses overall success.

Marketing / Sales:

  • Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise.

  • Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases.

  • Promotes sales by displaying clear knowledge of bakery products to customers.

  • Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.

  • The Assistant Manager will be expected to have a thorough knowledge of all the products and processes, and, if need be, to be able to explain these to any customer who requires information.

Purchasing:

  • Purchases inventory by researching emerging products; anticipating buyer interest; negotiating volume price breaks; placing and expediting orders; verifying receipt.

  • Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.

Customer Service:

  • Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.

  • Maintains quality service by establishing and enforcing organization standards.

  • Contributes to team effort by accomplishing related results as needed. 

Administration:  

  • Maintains a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals.

  • Prepares reports by collecting, analyzing, and summarizing information.

  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

  • Collects daily financial data and inputs into an accounting management software specific to retail operations. 

  • Prepares daily, weekly, and monthly work schedules for each employee. 

  • The Assistant Manager will be responsible for ensuring that the staff arrive and leave on time, and for monitoring their work. S/He needs to build create a positive working environment and strong sense of teamwork to promote productivity.

  • The Assistant Manager will be required to maintain all the necessary paperwork in an organized fashion.

 

QUALIFICATIONS 

The minimum qualifications for this position are as follows:

  1. Should be able to inspire his co-workers, and have a friendly but firm approach to them.

  2. Min of 4 years retail supervisory experience and or training (preferably in a bakery). 

  3. Bakery experience preferred. 

  4. Management degree or relevant experience. 

  5. Supervisory experience

  6. Proven experience training other staff in retail

  7. Able to use Microsoft Office suite 

  8. Demonstrated understanding of and passion for the mission of Towards Employment, including

    willingness to work with ex-offenders and others with barriers to employment.

 

PHYSICAL REQUIREMENTS

The Assistant Manager must be able to lift 50lbs on a recurring basis. 

 

DIRECT REPORTS 

All retail staff (mission employees) will report to the Assistant Manager.

 

 

Send Resume: lfahey@towardsemployment.org or fax to 216.696.5119

Contact: lfahey@towardsemployment.org

Accepted Through: July 20th, 2015 through August 14th, 2015